Need Help? Call us at (02) 399-5473 (Philippines) or +63 906-504-0940 (International).
Email customer care
You can call us or chat with us for faster resolution of issues but if you prefer emailing us, kindly use the form below:
Shipping information
Delivery
Shipping will commence within 24 to 48 hours of purchase. Shipment will originate from Asia and we will use the most efficient courier that delivers to your country. Delivery cut off is at 12:00 P.M. All purchases occurring from 12:01 P.M onward will be shipped the next day. We do not ship during weekends hence, all purchases submitted during Saturday and Sunday are shipped on Monday. We deliver to ANY COUNTRY, TERRITORY, P.O BOX AND APO. Estimated delivery time frames are:All Countries and Territories: 15 to 20 working days
LOCAL via LBC/XEND
Metro Manila: 1 to 2 days
Provincial: 2 to 4 days
The information above is just an approximation and it can be earlier to longer depending on the circumstances. There might be a holding time of about 2 to 3 days prior to shipment to allow emergency changes with your order such as adding/removing an item or changing the shipping address. This will also ensure that there are no payment issues that might arise such as unauthorized transactions or stolen credit card reports.
It is possible to cancel your order if it hasn't been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. It is not possible to change your order once it has been submitted. The only remedy is to fully refund your purchase and reordering again.
You can have your package delivered to your work address if this is more convenient for you. This should just be included as Delivery Address. Please note that we can also deliver to a PO box or an APO.
How much is the shipping?
Regular Worldwide Delivery is free irregardless of the item quantity and destination of delivery. Local delivery to anywhere in the Philippines is 100% free as well.Express Worldwide Delivery via EMS shipping costs $32.50 U.S Dollars per order irregardless of the item quantity and destination of delivery.
Returns & exchange
Returns policy
We want all our customers to receive high quality products. If there is something wrong with the product/s you have received or if your delivery is not identical to your order (wrong product/s or if a product/s is/are missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.If you are not completely satisfied with the product/s you purchase, kindly contact us via phone, email or chat. We will simply explore the reasons of your dissatisfaction so we can continuously improve our services and products. We will refund the value of the purchased the product if we do believe you are really not satisfied. We usually do not require returning the product/s if they are already used.
How to return a product?
Please note that when you return the product/s for exchange or refund, it is very important to state the order number as well as your name and address. Without these details we will not be able to process your refund or exchange. Furthermore, a detailed description of the problem is necessary. Contact us via phone, email or chat for return instructions.Refund policy
Take note that the damaged product/s and boxes need to be returned first before we provide refund or exchange. In case the problem is a missing order, missing items will be sent immediately.If you receive incorrect items, we will replace the necessary items or provide a refund. You need not return the incorrect items we sent. It is also very important to know that we do not refund non credit card or Paypal payments.
F.A.Q.'s
Browse F.A.Q. Topics
1. About Us
What is birdpoopfacial.com?
birdpoopfacial.com is a website that sells Uguisu No Fun. Uguisu No Fun, better known as Geisha Facial or Bird Poop Facial, It is a rare and effective beauty treatment performed worldwide on high end clinics and beauty spas that originated in Japan and is used as a facial treatment since the 1600s.
As of January 2013, only one company is allowed to produce such product and that is Uguisu Poo Co. Ltd. Japan. Any other product you see that is being labeled as Uguisu No Fun but is not Uguisu Poo brand are 100% counterfeit products. The Japanese Ministry of Health, Labor and Welfare disallow farming and production of Uguisu No Fun on any prefectures with population above 2,000,000 due to rapid decline of the bird's population in area where human population is high leading to the closure of the Tokyo Based Beauty Culture Inc. that also sells Uguisu No Fun.
Uguisu Poo Uguisu No Fun does not use raw Uguisu No Fun. There are unnecessary contents of Japanese Nightingale Feces such as ammonia, bacteria and food residue eaten by the bird that are not needed by the human skin hence, Uguisu Poo removes these unnecessary contents to produce the finest and purest Uguisu No Fun that are scientifically proven to contain 4 times more Guanine than normal Uguisu No Fun.
Uguisu Poo Uguisu No Fun are 100% safe and UV sterilized to ensure that it is completely sterile which means that it is free from any harmful microorganisms. Uguisu No Fun, particularly Uguisu Poo brand are known celebrity beauty secrets. Known users include Victoria and David Beckham, Tom Cruise, Tyra Banks, Oprah and Anderson Cooper just to name a few.
To know more about Uguisu No Fun, click here.How does Uguisu No Fun works?
Uguisu No Fun is very rich in Guanine, a building block of the human DNA. Stress, diseases, sedentary lifestyle, lack of rest and poor eating habits are known factors that contribute to the decrease of Guanine in human DNA that eventually leads to premature skin ageing. Using Uguisu No Fun as a facial mask and soap are scientifically proven to replenish the cells with Guanine and reverse signs and symptoms of skin ageing and photo damage. It is perfect for all skin types and tones.
Aside from Guanine, Uguisu No Fun is very rich in Urea, a very powerful natural organic compound that prevents moisture loss from the skin. It is also scientifically proven to attract moisture, repair damaged cells and boost production of new skin cells. Uguisu No Fun also contains Proteolytic Enzymes, which are natural exfoliants that dissolves dead skin cells and prevents formation of acne, blackheads and whiteheads. The benefits of using Uguisu No Fun are well documented for almost 400 years and are backed by both empirical evidence and scientific research.
To know more on how does Uguisu No Fun works, click here.
2. Ordering & Payments
Do I need to register an account before ordering?
No. Account registration is not required. You can purchase as a guest however, we do encourage registration as it will make it easier for us to help you. Registered users will also have an account dashboard that lists recent orders as well as their tracking information making it easy for you to track your parcel independently. Registered users will also receive newsletters regarding our current promotions and giveaways.How do I register an account?
Simply mouse over on MY ACCOUNT on the top menu and click LOGIN/REGISTER. You will see a CREATE AN ACCOUNT button on the right side of the page. Click it and a pop up will appear asking for your email and password. Simply click REGISTER and you are done. It is as simple as that. We will ask for your shipping and billing address once you are about to purchase from our shop. You can also register during purchase by completing the registration form when checking out.How do I order?
Simply mouse over the product you intend to purchase and click ADD TO SHOPPING BAG. You can also view the details first by click the picture of the product before clicking ADD TO SHOPPING BAG located just above the product's description. You can increase or decrease the product quantity by clicking on the + and - signs on the left side of the ADD TO SHOPPING BAG button. The star icon located on the right side of the ADD TO SHOPPING BAG button is the WISHLIST button. Clicking the WISHLIST button allows you to add a product on your wishlist to let your friends know that you want the product but cannot purchase it yet.
You can continue browsing for other products and add more product to your shopping bag. Once finished and you are ready to check out, simply click CHECKOUT → PAY on the top menu or simply mouse over your SHOPPING BAG ICON on the upper right side of your screen and click PROCEED TO CHECKOUT.
Fill up the billing address form and if you need the items to be shipped to other address, uncheck the SHIP TO BILLING ADDRESS checkbox to fill up the shipping address form. Click PROCEED WITH PURCHASE. You will be asked to select your desired payment method. Just click your preferred payment option and click PLACE ORDER. Depending on your payment option, you should follow the succeeding steps to complete your purchase.What payment methods do you accept?
For International clients outside the Philippines, We accept PayPal, VISA and Mastercard credit cards via PayPal gateway, wired bank transfer and money transfer thru Western Union and Money Gram. For Philippine clients, we accept PayPal, VISA and Mastercard credit cards via PayPal gateway, Bank Deposits thru BDO, BPI and Maybank, G Cash, Western Union, Money Gram and Cebuana Lhuillier Pera Padala.
3. Shipping & Delivery
Do you ship to my location?
We ship to any country, territory, APO and P.O Box. As long as your area has a working post office, we can ship it to your location.Do you ship door to door or is it for pick up?
Delivery is door to door. There should be no fees to be paid when the product arrives at your house. In case you do not have a permanent address or your location is impassable, you can also give us an instruction to place HOLD FOR PICKUP tag at your parcel so you can simply pick it up at the nearest courier office.How long does shipping take?
Delivery cut off is at 12:00 P.M. All purchases occurring from 12:01 P.M onward will be shipped the next day. We do not ship during weekends hence, all purchases submitted during Saturday and Sunday are shipped on Monday. We deliver to ANY COUNTRY, TERRITORY, PO BOX AND APO. Estimated delivery time frames are:
WORLDWIDE DELIVERY via EMS Express Shipping
East Asia: 3 to 5 days
South East Asia: 3 to 5 days
South Asia: 5 to 7 days
Middle East: 7 to 10 days
North America: 5 to 10 days
South America: 7 to 10 days
Europe: 7 to 10 days
Africa: 7 to 10 days
Others: 5 to 10 days
WORLDWIDE DELIVERY via Regular or Free Shipping
All Countries and Territories: 15 to 20 working days
LOCAL via LBC/XEND
Metro Manila: 1 to 2 days
Provincial: 2 to 4 days
The information above is just an approximation and it can be earlier to longer depending on the circumstances. There might be a holding time of about 2 to 3 days prior to shipment to allow emergency changes with your order such as adding/removing an item or changing the shipping address. This will also ensure that there are no payment issues that might arise such as unauthorized transactions or stolen credit card reports.How much is the shipping?
Shipping is 100% free to any country or territory.How can I track my order?
Simply mouse over MY ACCOUNT on the top menu and click TRACK YOUR ORDER. Simply enter the order ID you receive when ordering as well as the email address you used during purchase and click TRACK. In the succeeding page, you will see your tracking number and website where to track your parcel as well as other important notes regarding your order.
4. Refund & Returns
If I am not satisfied, can I ask for a full refund?
Customer satisfaction is our primordial priority. In case you are not happy with any of our products for any reasons, simply return the unused product to receive a refund. Take note that we do not refund non credit card and non PayPal payments. To know more, view our Delivery & Returns page.
